--- title: "Tracking Capital Call Payments in ark: Send to GL and Notify Investors from Bank Feeds or Cash Receipts" description: Learn how to track investor capital call payments in ark using the Bank Feeds and Cash Receipts pages. This guide walks through tagging payments, submitting transactions to arkGL, and triggering investor notifications via General Mailings. --- [Skip to content](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#main-content) English - United States Show submenu for translations [Submit a Ticket](https://connect.arkpes.com/knowledge/kb-tickets/new?hsLang=en-us) [My Tickets](https://connect.arkpes.com/tickets?hsLang=en-us) [![ark](https://connect.arkpes.com/hs-fs/hubfs/ARK__Logotype_fullcolor.png?width=200&height=68&name=ARK__Logotype_fullcolor.png)](https://connect.arkpes.com/knowledge?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Submit a Ticket](https://connect.arkpes.com/knowledge/kb-tickets/new) - [My Tickets](https://connect.arkpes.com/tickets) - [Email Ark Support](mailto:support@arkpes.com) [Email Ark Support](mailto:support@arkpes.com) Search the knowledge base - There are no suggestions because the search field is empty. 1. [Ark Knowledge Center](https://connect.arkpes.com/knowledge?hsLang=en-us) 2. [Financial Management](https://connect.arkpes.com/knowledge/financial-management?hsLang=en-us) 3. [Cash Receipts](https://connect.arkpes.com/knowledge/financial-management?hsLang=en-us#cash-receipts) # Tracking Capital Call Payments in ark: Send to GL and Notify Investors from Bank Feeds or Cash Receipts This guide walks you through how to track capital call payments in ark from two workflows: Bank Feeds and Cash Receipts. You’ll learn how to generate a journal entry, send to the GL, and notify investors of their payment. --- #### **Jump to a Section** - [What You’ll Learn](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#what) - [Who Can Use This Feature](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#who) - [Before You Begin](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#before) - [Step-by-Step: Tracking Payments from Bank Feeds](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#step1) - [Step-by-Step: Tracking Payments from Cash Receipts](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#step2) - [Summary Boxes](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#summary) - [Marking a Capital Call as Fully Received](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#marking) - [Best Practices](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#best) - [FAQ](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#faq) - [Next Steps](https://connect.arkpes.com/knowledge/tagging-capital-calls-and-investors-in-bank-feeds-and-cash-receipts#next) --- #### **What You’ll Learn** By the end of this guide, you’ll be able to: - Tag investor payments to Capital Calls from a synced bank transaction - Generate a journal entry from the tagged transaction - Trigger a draft investor notification email - Use Cash Receipts (if not using Bank Integration) to manually track payments and notify investors - Add partial payment adjustments and mark a Capital Call as Fully Received --- #### **Who Can Use This Feature** This feature is available to: - Ark Client Admin users - Basic Admin users with appropriate fund access > Note: arkGL is available only on the full version of the ark platform. Contact [sales@arkpes.com](mailto:sales@arkpes.com) or your fund administrator if it’s not yet enabled. --- #### **Before You Begin** Make sure the following setup is complete: - The fund and ledger have been created in ark - A Capital Call has been published via **Mailings \> Capital Calls** - If using Bank Feeds, the account is linked and transactions have synced - If using arkGL, the Chart of Accounts has been configured --- #### **Step-by-Step: Tracking Payments from Bank Feeds** 1. Open the **Bank Feeds** Page - Go to Banks \> Bank Feeds and navigate to the Hybrid or Data View tab 2. Tag the Capital Call and Investor - Locate the transaction associated with the Capital Call payment - Use the in-line Capital Call Received field to tag the correct Capital Call and investor - Fill in required GL Account and Memo Tag fields 3. Submit to GL - Select the transaction and click Send to GL ##### What Happens Next: - A draft journal entry is created in **General Ledger \> Journal Entries** - The tagged payment appears on the **Cash Receipts** page - A draft investor notification is generated in **Mailings \> General Mailings** ##### Additional Notes: - Use bulk actions for processing multiple payments - If changes are needed, delete the draft journal entry and re-submit the transaction - Investor contact permissions must include Capital Call access to receive notifications --- #### **Step-by-Step: Tracking Payments from Cash Receipts (Without Bank Integration)** 1. Open the Cash Receipts Page - Navigate to Banks \> Cash Receipts 2. Select the Capital Call - Choose a published Capital Call from the dropdown list 3. Enter Payment Details - In-line Editing - Locate the investor payment line - Enter: - **Amount Paid** - Check the **Cash Received** box - **Date of Receipt** - Click **Save** - Using the View button - Click **View** next to the investor line - Enter or update: - **Amount Paid** - **Date of Receipt** - Optional: add up to 2 adjustments for split or corrected payments - Click **Save** ###### Notify the Investor - Select one or more investors using the checkbox on the left - Use the **Notify** option from the Actions dropdown - A notification template will appear, pre-filled with fund, call, and payment data - Edit and save the draft - Review and send the email in **Mailings \> General Mailings** > If an entry has adjustments, you must use the **View** screen to send the notification. ###### Submit to GL - Select the transaction row and choose **Send to GL** from the Actions dropdown - Or click **View** and use **Send to GL** from there - Optionally, use **Notify and Send to GL** to do both at once **What Happens Next:** - Draft journal entries appear in **General Ledger \> Journal Entries**, tagged with memo tags - Emails are saved in **Mailings \> General Mailings** --- #### **Summary Boxes** At the top of the Cash Receipts page, you’ll see real-time totals for the selected Capital Call: - **Total Capital Called** – Full amount requested from investors - **Total Amount Paid** – Combined payments received - **Total Remaining Due** – Outstanding balance (excludes overpayments) --- #### **Marking a Capital Call as Fully Received** - Select a Capital Call from the Cash Receipts dropdown - Once all payments are recorded, check the **Fully Received** box - The Capital Call will be removed from the Bank Feeds selection list to prevent further linking --- #### **Best Practices** - Always tag the correct Capital Call and investor before sending to the GL - Use Bank Feeds where possible to reduce manual entry - Use the **View** screen for split or corrected payments - Review draft investor emails before sending - Use Memo Tags consistently to improve reporting - Confirm contact permissions are in place before sending notifications --- #### **FAQ** **Q: Where is the draft email saved?** A: Under **Mailings \> General Mailings** --- #### **Next Steps** - Post the journal entry from **General Ledger \> Journal Entries** - Review investor payment notifications in **Mailings \> General Mailings** - Monitor outstanding amounts via **Banks \> Cash Receipts** - Send [Capital Call Reminders](https://connect.arkpes.com/knowledge/sending-capital-call-reminders?hsLang=en-us) to remind investors of their outstanding balances For help, contact [support@arkpes.com](mailto:support@arkpes.com) - [NEW Portfolio Investments](https://connect.arkpes.com/knowledge/new-portfolio-investments?hsLang=en-us#main-content) - [Portfolio Investment Uploading Guides](https://connect.arkpes.com/knowledge/new-portfolio-investments?hsLang=en-us#portfolio-investment-uploading-guides) - [Client Management](https://connect.arkpes.com/knowledge/client-management?hsLang=en-us#main-content) - 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