Deactivating a Client Portal
This guide explains how to request the deactivation of a client portal in ark.
Only Ark Client Admin users can submit deactivation requests. If you do not have this level of access, please contact your internal ark administrator or reach out to support@arkpes.com for help navigating this process.
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What You’ll Learn
By the end of this guide, you’ll be able to:
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Understand who can deactivate client portals
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Request a deactivation using the appropriate form
Who Can Use This Feature
Only Ark Client Admin users can request a portal to be deactivated via the official submission process.
Step-by-Step: Requesting Portal Deactivation
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Navigate to the official portal deactivation request form: Submit Request Form
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Complete the required fields, including:
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Client Name
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Portal Subdomain
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Reason for Deactivation
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Submit the form for review by the ark support team
After submission, the ark team will process the request and follow up with any additional questions.
FAQ
Q: Can Basic Admins deactivate portals?
A: No. Only Ark Client Admin users can request portal deactivation. Others should contact their internal ark Admin or reach out to support@arkpes.com for help navigating this process.
Q: What happens after I submit a request?
A: The ark support team will review your request and notify you once the deactivation is completed.
Next Steps
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Review other client management features in the Creating and Managing Client Portals guide
If you have any questions, reach out to us at support@arkpes.com - we're here to help!