Customizing the Send-From Email Address
This guide walks you through how to request and set up a custom "send-from" email address for outgoing communications in ark.
By default, emails from ark are sent via no-reply@arkpes.com. With this feature, you can configure a portal to send emails from a custom domain email address.
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What You’ll Learn
By the end of this guide, you’ll be able to:
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Understand the benefits of customizing your portal's send-from email
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Request and prepare for domain configuration
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Identify the types of emails that can use this custom address
Who Can Use This Feature
Only Ark Client Admin users can request and configure a custom send-from email address. Setup typically involves coordination with your organization’s IT team.
Overview: Custom Send-From Address
When enabled, your ark portal can send emails from a verified custom email address or domain, improving brand consistency and deliverability.
Emails affected include:
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Welcome emails
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Capital call and distribution notifications
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Password reset and forgot password emails
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General mailings to investors and contacts
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Secure document deliveries
Default behavior: Emails are sent from no-reply@arkpes.com.
Optional behavior: Emails can be sent from a designated group or personal email (e.g., investorrelations@yourdomain.com) once set up.
Step-by-Step: Requesting Send-From Email Setup
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Reach out to ark Support
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Email support@arkpes.com to request send-from email customization for your client portal.
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Coordinate with your IT team
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ark will provide DNS records that must be added to your domain’s DNS settings.
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These changes authenticate your domain for use with ark email servers.
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Implementation and Propagation
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Once DNS settings are updated, allow 24–48 hours for the changes to propagate.
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ark Support will confirm when the setup is complete.
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FAQ
Q: What if I don't have access to update DNS settings?
A: You will need to loop in your internal IT team or domain administrator.
Q: Does this impact system reliability?
A: No, the change is solely related to email appearance and routing. All system functionality remains the same.
Next Steps
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Prepare your IT team for DNS updates
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Review the Customizing Client Details and Branding in ark guide for further personalization tips
If you have any questions, please contact support@arkpes.com - we're here to help.